So, .......I went ahead and returned the hobo because if I'm not in love with every aspect of it then I figure it isn't a keeper. The SA assured me that the satchel was being ordered for me and I would have it by the end of this week. THEN I get home yesterday only to hear a message on my answering machine from another SA saying that they are "still trying" to find the bag for me! So here I am with no bag AND no money. It was very weird but they didn't give me a refund slip when I returned the hobo--they just went ahead and charged me for the new bag which was a little bit more. They said the receipt would be with my new bag when I picked it up at the end of this week. Now I feel weird about not having a refund receipt OR a bag. Hmmm...might have to call Mastercard tomorrow and ask them about this.